Return & exchange

We want you to love what you ordered. If something isn’t right, we’re here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused, unwashed, and in original condition.
• It must be in its original packaging with all tags attached.
• A valid order number or proof of purchase is required.

Items not eligible for return:

• Sale or discounted items
• Personalized or custom-made products
• Intimate wear or hygiene-sensitive products

Return Process

To request a return, please contact us at contact@socialalertstudio.com with your order number and reason for return.

Once your return is approved:

• You will receive return instructions via email.
• Customers are responsible for return shipping charges (unless the item is defective or incorrect).
• We recommend using a trackable courier service for safe delivery.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.

If approved:

• A refund will be processed to your original payment method.
• It may take 5–7 business days for the refund to reflect in your account.

Exchanges

We offer exchanges only for:

• Damaged or defective items
• Incorrect size or product (if available in stock)

To request an exchange, please email us at contact@socialalertstudio.com within 48 hours of delivery. We’ll assist you based on product availability.